Refund & Cancellation Policy
Welcome to DrPathLabs.com (the "Website" or "Service"). This Refund & Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for services provided by DrPathLabs.com. By using our services, you agree to comply with and be bound by this policy.
1. Refund Policy:
a. Appointment Cancellation:
- If you wish to cancel an appointment, please contact us as soon as possible. Refunds for cancelled appointments may be subject to the following conditions:
- Appointments cancelled within 6 hours/days of the scheduled time may be eligible for a full refund.
- Appointments cancelled after 6 hours/days or missed without notice may not be eligible for a refund.
b. Service Issues:
- If you experience issues with the services provided, please contact us promptly to discuss your concerns. Refunds will be considered on a case-by-case basis.
c. Billing Errors:
- In the event of a billing error or overcharge, please notify us immediately. We will investigate the issue and, if necessary, issue a refund for the overcharged amount.
2. Cancellation Policy:
a. Appointment Cancellation:
- To cancel or reschedule an appointment, please contact us at least [X] hours/days before the scheduled time.
- Failure to provide sufficient notice may result in a cancellation fee.
b. Service Cancellation:
- DrPathLabs.com reserves the right to cancel or reschedule services for reasons including but not limited to unavailability of resources, technical issues, or unforeseen circumstances.
- In the event of a service cancellation by DrPathLabs.com, you will be notified, and alternative arrangements or a refund will be provided.
3. How to Request a Refund or Cancellation:
a. To request a refund or cancellation, please contact our customer service at contact@drpathlabs.com or +91 9990700059. Provide your name, appointment details, and a brief explanation of the reason for your request.
b. Refund requests must be submitted within 5 days of the appointment or service date.
4. Processing Time:
a. Refunds will be processed within 10 business days of approval.
5. Changes to Refund & Cancellation Policy:
We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting. We encourage you to review this policy periodically.
If you have any questions or concerns regarding this Refund & Cancellation Policy, please contact us at contact@drpathlabs.com.
Thank you for choosing DrPathLabs.com. We appreciate your understanding and cooperation with our refund and cancellation policies.